Contant Us: info@mollie-coddle.com

Frequently Asked Questions

ORDERING

How do I order and Pay?

Simply select the product you want, choosing the correct color and quantity. Press Add to Cart. Tick the terms and conditions box. You then have the option to check out with a payment method of your choice. Complete your shipping and payment information. You will receive an order notification by email.

Do I need an account to order?

You can check out as a guest but there are some benefits of opening an account with us:

  • Quicker check out
  • View Order History
  • VIP Sales Offers
  • Rewards and Benefits

No account is needed whether you choose to check out through our store or through a third party such as PayPal.

Is my payment secure?

We value and respect your privacy.

Our store is hosted by SHOPIFY, one of the biggest e-commerce platforms in the world. It is a platform used by many companies from small entrepreneurs to global brands. SHOPIFY uses the latest SSL certificates to protect our website.

SHIPPING

Where do you ship to?

We ship to over 200 countries worldwide for free.

How long do I have to wait to receive my delivery?

Our estimated delivery time is from 7 to 20 working days after processing on our free shipping option.

You can choose a paid for delivery with express shipping when available. This usually takes 3 to 7 working days.

Delivery times vary by product type. All your goods are sent to you with a tracking number, so you can keep up to date with their progress via our website. You can message us any time through our Contact Us page for further information.

How long do you take to process an order?

Orders are processed on our system within 24 hours, after that they take 1 to 3 working days to be shipped out.

How do I track my order?

Once your order has been shipped out we will send you a tracking code. You can track your order online any time via our Track My Order. If you are unsure, please message us via our contact us page. Orders are only trackable once they have been collected and scanned by the parcel delivery company. Please be patient.

Will I receive all my orders on one delivery?

Not always, when you make multiple product purchases at the same time they may be processed and shipped at different times. If you selected free delivery, this will not be affected.

What happens if I am not home when the delivery is made?

You should receive a calling card from the parcel delivery company informing you what they have done with your delivery.

CANCELLATIONS RETURNS AND REFUNDS

Can I cancel my order?

After purchase, you can cancel your order within 12 hours of submission. We will process your refund, and this may take up to 3 working days to hit your account.

After 12 hours, your order will be processed, and therefore, you will need to return it to us after receiving it for a refund.

How do I return goods?

We have a 30-day money-back guarantee if you want to make a return. please contact us first with the reason for your returns request. After this please follow our refund policy.

CONTACT

We are a 24-hour web-based business, contact us any time via our contact us page, and we will respond within 24 hours guaranteed.